Online Test Administration Issues:

Some test candidates encounter difficulties in accessing or completing the Prevue Assessments online.  Generally the problems originate from the user or the computer environment being used to access the site.  Following are some common reasons & resolutions:

Pop-Up Blockers:

• The Prevue Assessments open in a pop-up window and pop-ups must be allowed in the browser to gain access.  Candidates often do not realize that the assessment opens in a pop-up window and that they must allow pop-ups to open, or in other words, disable pop-up blockers.  Frequently, candidates have multiple pop-up blockers installed in their browser as part of a tool-bar which was included with programs they installed and are unaware of these; therefore, they do not know that these pop-up blockers must be turned off.  Prevue provides a trouble-shooting guide directly on the testing website and a link to a more comprehensive guide.  Ideally candidates should complete the assessment using Mozilla Firefox.
• If pop-up blockers are not disabled, the candidate will receive a message that the assessment is open in another window, although this is untrue.

Internet Connection:

• Wireless internet connections tend to be unstable and may pose difficulties in downloading the screens in full.  It is recommended that computers are connected to a hardwired internet connection.

Instructions for responding to the questions:

• The assessment is completed by using the mouse to select the desired responses.  If candidates attempt to use the keyboard instead of the mouse, the responses will not register in their assessment and the candidate may in fact prematurely exit the assessment.  Where candidates are using a laptop it is recommended that they use a mouse rather than the touch pad on the laptop.

Firewalls, Anti-Virus/Anti-Adware/Spyware software:

• Firewalls and anti-virus software can pose communication or connection issues between the candidate’s computer and the Prevue servers.  This is typically the case when the candidate is using a work computer or laptop to access the assessment.  The security settings on the computers may not permit candidates to access unknown websites or permit the receiving of data from such sites.  Taking the assessment from a non-work related computer can be the difference between being able to access the assessment and not gaining access.

Computer Compatibility:

• The Prevue Assessments are not Mac compatible, therefore it is recommended that candidates use a PC based computer.  Some newer Mac computers have the ability to open in a Windows environment and use Windows based browsers.  Many candidates have reported that they are able to successfully complete the Prevue Assessments on the new Mac computers that have Windows-like capabilities.

Browser Compatibility:

• Not all browsers are compatible for opening the Prevue Assessments.  Mozilla Firefox is the recommended site for easiest access, however, candidates may also use Internet Explorer 6.0 or above, Netscape Navigator 6 or above, Opera 6.0 or above.

Prevue Online User Issues: Invitation Emails (Candidate Invitations, JDS or Concurrent Study):

Some of the more common questions we receive from Prevue Online Administrators are related to sending invitations to candidates for the Prevue Assessments or Benchmark studies.  Below we address the various items to check in your account to ensure invitations are being sent out.

• Candidates will have access to the site www.assessmentstation.com only if they are associated to an activity in PrevueOnline.com.  Activities are designed to communicate with www.assessmentstation.com in order to open access for various Prevue assessment sections.  If candidates are added from the Candidate Menu’s New Candidate page, the Administrator must select an Activity so that the candidate will have access to the necessary assessments.
• The best, most effective way to add candidates to the appropriate Assessment is to use the Prevue Wizard and select one of the Activities in the drop down menu.  For your convenience, you’ll have access to 5 default activities with access to various Prevue Assessment sections.
• Invitations sent out from Prevue Online are server generated and may be treated as spam, either because the site uses the Activity Owner’s email address to attempt to bypass spam filters or because info@prevueonline.com is not a recognized email address.
• The server address info@prevueonline.com should be safe listed or white listed by the recipients in the event that they have not received an invitation.
• Invitations may be sent out using either the Activity Owner’s email address (The main login on the account who adds candidates/participants to the site) OR using Prevue’s email address info@prevueonline.com.  Firewalls on the recipient’s mail server may prevent invitations from being delivered directly to the candidate/participant’s Inbox and the emails may be blocked or delivered to the Junk/Spam Folder.
• The Activity Owner’s email address does not match the IP address of Prevue Online and therefore may be rejected as spam.  In this case, amend the Email Defaults and/or Activity Emails to send from “System Standard Email” or in other words, using info@prevueonline.com.
• If sending from info@prevueonline.com, the recipient may face a similar problem as outlined above, so you will need to amend the Email Defaults and/or Activity Emails to send from the Activity Owner’s email address.
• Trouble-shooting can be done in the Administration column, under the Email’s Email Message History page.  You may also look in the Candidate List to see if the candidate has a Last Invite date listed.  If no date appears, then the candidate was not sent an invitation.
• Administrators may also check that the Activities are set up correctly to automatically send invitations.  If not, you will need to amend the activity or speak to your Prevue Representative for further instructions.

For assistance, you may email support@prevueassessments.com.  Please provide your full company name and your Prevue Distributor’s details in your email.